Privacy Policy – hz888 Online Betting Platform Pakistan

1 About This Policy

hz888 takes the privacy of its users seriously. This Privacy Policy sets out in straightforward terms what data is collected when you use the hz888 platform, why it is collected, how long it is kept, and what rights you have over it.

This policy applies to all users who access hz888 through the website at hz888.vin or through the hz888 mobile application for Android or iOS. It covers all sections of the platform including sports betting, live casino, slots, bingo, esports and account management.

By registering an account on hz888, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not create an account or use the platform.

2 Information We Collect

hz888 collects personal information in two broad ways: information you provide directly, and information gathered automatically when you use the platform.

Information you provide directly:

• Full name, date of birth and CNIC or other government-issued identity number provided during registration or KYC verification.
• Contact details including your mobile number and email address.
• Residential address, provided during identity verification.
• Payment information including your JazzCash number, Easypaisa number, bank account details or card details used to make deposits or receive withdrawals in PKR.
• Copies of identity documents submitted during the KYC process, such as your National Identity Card (CNIC), passport or driving licence.
• Communications you send to the hz888 support team, including live chat logs and email correspondence.

Information collected automatically:

• Device information including device type, operating system version and browser type.
• IP address and general location data derived from it.
• Login times, session duration and navigation activity within the platform.
• Betting and gaming activity, including bets placed, games played, stakes, winnings and transaction history.
• Cookie and tracking data, described in more detail in Section 5.

hz888 collects only what is necessary to operate the platform, process transactions, verify identities, and comply with applicable obligations. Data collection is not excessive relative to these purposes.

3 How We Use Your Data

The personal data hz888 collects is used for specific, legitimate purposes. The table below summarises the main uses and the reason for each:

hz888 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4 Payment Data

All financial transactions on hz888 are conducted in Pakistani Rupees (PKR). Payment methods supported include JazzCash, Easypaisa, Raast, standard bank transfer and debit or credit cards.

When you make a deposit or request a withdrawal, hz888 collects the necessary payment details to process the transaction. Card numbers, mobile wallet account numbers and bank account details are stored and handled in accordance with applicable payment security standards.

hz888 does not store full card numbers on its own systems after a transaction is processed. Payment data is transmitted through encrypted channels. Withdrawal requests are matched against verified payment methods registered to your account to prevent unauthorised transfers.

Transaction records — amounts, dates, methods and reference numbers — are retained as part of your account history. This record is necessary for dispute resolution, regulatory purposes and to provide accurate account statements on request.

5 Cookies and Tracking

hz888 uses cookies and similar tracking technologies to make the platform work correctly and to understand how users interact with it. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain viruses and cannot access other files on your device.

The types of cookies hz888 uses include:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, remember your preferences and maintain the security of your account. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how users navigate the platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is aggregated and does not identify you personally.
• Functionality cookies: Remember your language preferences and display settings so you do not have to reconfigure them on each visit.
• Marketing cookies: Used only if you have opted in to receiving promotional communications. These help ensure the promotions you see are relevant to your activity on the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use certain features of hz888. Marketing cookies can be disabled at any time through your account settings or by contacting support.

6 Sharing Your Data

hz888 does not sell your personal data to third parties. Your information is shared only in the following specific circumstances and with the minimum data necessary for each purpose:

• Payment processors: JazzCash, Easypaisa, Raast and bank and card payment processors receive the payment details necessary to complete your deposit or withdrawal in PKR. These providers operate under their own privacy and security policies.
• Identity verification providers: Third-party KYC service providers may process your identity documents and CNIC data to confirm your identity. These providers are contractually bound to handle your data securely and only for verification purposes.
• Game and software providers: Casino and sports data providers may receive anonymised session and activity data to support game delivery and integrity monitoring. Individual identity data is not shared with game providers.
• Fraud prevention and security services: Device and IP data may be shared with security providers to detect fraudulent activity, multiple account registrations or automated access attempts.
• Legal obligations: hz888 may disclose personal data if required to do so by a valid legal process, court order or other binding obligation. hz888 will notify affected users where legally permitted to do so before complying with such requests.

All third-party service providers that handle your data on behalf of hz888 are subject to data processing agreements that restrict them from using your data for any purpose other than delivering their specific service to hz888.

7 Data Retention

hz888 retains your personal data for as long as your account is active and for a period after account closure as required to meet legal, financial and dispute resolution obligations.

• Account and identity data is retained for a minimum of five years following account closure, in line with standard financial record-keeping obligations.
• Transaction records including deposits, withdrawals and bet history are retained for the same minimum period.
• Support communications are retained for up to three years from the date of the last interaction.
• Marketing preference data is deleted promptly when you withdraw consent or opt out.
• Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual.

When retention periods expire, data is securely deleted or anonymised. You may request early deletion of specific data categories subject to hz888's legal obligations to retain certain records. See Section 9 for your rights regarding data deletion.

8 Security Measures

hz888 applies technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure. Key measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the hz888 platform.
• Encrypted storage of sensitive account and payment data at rest.
• Access controls that limit which hz888 staff members can view personal data, restricted to those who need it to perform their role.
• Regular security assessments and monitoring for unusual access patterns or breach attempts.
• Two-factor authentication available for your account login to add an extra layer of protection.

While hz888 takes reasonable and industry-standard steps to protect your data, no online platform can guarantee absolute security. If you believe your account has been accessed without your permission, contact support immediately and change your password.

9 Your Rights

As a user of hz888, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team with your account details and a description of your request.

hz888 aims to respond to data rights requests within 30 days. Requests that are complex or require verification may take longer, and you will be informed of the expected timeline.

10 Children and Minors

hz888 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any part of the platform. hz888 does not knowingly collect personal data from anyone under 18.

If hz888 discovers that an account has been created by or on behalf of a person under 18, that account will be closed immediately, all data collected will be deleted, and any balance in the account will not be paid out.

If you are a parent or guardian and believe a minor has registered on hz888, contact support immediately with relevant details so the account can be investigated and closed without delay.

11 Changes to This Policy

hz888 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services offered, or other practical, legal or regulatory reasons. When this policy is updated, the revised version will be published on this page with an updated "Last updated" date at the top.

For significant changes that affect how your data is used in a material way, hz888 will notify registered users through the platform or via the contact details associated with their account. For minor or clarifying updates, the revised policy will simply be published on this page.

It is your responsibility to review this page periodically. Continued use of hz888 after a policy update is published constitutes acceptance of the revised terms. If you disagree with a change, you should stop using the platform and contact support to discuss closing your account.

12 Contact and Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a concern about how your personal data has been handled, contact the hz888 support team through live chat within the platform or by email at [email protected].

When submitting a data rights request by email, include your registered account username or email address and a clear description of your request so it can be directed to the right team quickly. You may be asked to verify your identity before the request is processed.

For questions about your account security, responsible gaming tools or platform usage, you can also visit the FAQ page or the Responsible Gaming page.